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Returns & Exchanges

If you wish for a return or exchange, this must be done within 10 days of receiving your item.

We do not offer refunds for change of mind or wrong size. - The full product price will be offered as a store credit. We are happy to exchange for a different size if that size is in stock.

To be eligible for a return or exchange the item must be unworn with tags attached and in its original packaging

To start the return process email us at and let us know why you'd like to return or exchange your item. ( Please include photos if item is damaged.)

You will be responsible for the shipping costs to return the item ( Tracking must be included).

If the item is faulty or damaged you will be sent a refund for the cost of shipping.


Thank you for your understanding,

The AceandOak team x